Turn Off your Cell Phone
Most spas won't allow you to bring your cell phone to the spa. You can't relax if you're answering calls, checking emails, and texting in the spa and neither can the person next to you.
Arrive On Time
What time that is depends on what kind of spa it is, whether you've been before, and what kind of experience you want to have. 10 or 15 minutes can be enough for a basic day spa without amenities like locker rooms, robes, steam, and sauna. You don't need to get there too far in advance if all you're going to do is take your clothes off in the treatment room. Just leave yourself plenty of time to get there. There's nothing more stressful than racing to a massage. Better to get there a little early and relax than to get there late and miss part of your treatment.
Speak Up About What You Want
During the massage, feel free to speak up on anything you would like to be different—more pressure, less pressure, quieter music, a blanket if you're cold, turning the table warmer off. Your comfort is the most important thing, and your therapist is there for you!
The Nudity Question
Massage is usually done nude, but you are covered with a sheet at all times. Only the part of the body being massaged is exposed. You can keep your underwear on if that makes you more comfortable.
If you’re just starting out and know you have some anxieties about being massaged by a stranger, ask the therapist about treatments where you keep your clothes on, like reflexology. You can also try a facial, where you can keep your robe on if you want.
Is Talking Allowed?
You can talk during the treatment or be still, as you choose. The therapist should follow your lead. If you're not talking and the therapist won't be quiet, you can say something like, "I'm just going to be quiet/rest for a little while." The therapist will get the hint. In general, try to use a quiet "spa voice" when you talk anywhere in the spa.
When the treatment is over, the therapist should bring your step out of the room . Take it easy getting up as you should be very relaxed by now. The therapist is usually waiting outside the door with a glass of water.
In day spas, 15-20% is typical. Many resort spas add on a service fee, not all of which goes to the therapist. If you'd like to give them something extra for exceptional service, you can. If you were given a gift certificate, ask if the tip was included. 15% gratuity is automatically added to services 90 minutes or longer. This will be included in your total.
Cancelling Your Appointment
We have a 24-hour cancellation policy, and if you left a charge card number, you may be charged. If you know you're not going to make it, let the spa know as soon as possible. A therapist might have come in just for you, and if you don't pay, the therapist doesn't get paid. Repeated no shows, re-schedules and cancellations will require a 15% deposit for the next scheduled service.
If you have any more questions, feel free to send us an e-mail.